Return & Refund Policy

1. 7-Day Hassle-Free Returns

At Qwikzee, customer satisfaction is our top priority. If you receive a product that is damaged, defective, significantly different from what was ordered, or missing parts, you may request a return or replacement within 7 calendar days of receiving your shipment.

2. Return Eligibility Criteria

To be eligible for a return or replacement, the item must fulfill the following conditions:

• The item must be in its original packaging with all included accessories, manuals, and brand tags intact.
• The serial number/IMEI (for electronics) must match our shipment records.
• The product must not show signs of physical wear, liquid damage, or unapproved tampering.
• Consumable items, perishable groceries, and intimate personal care products are eligible for replacement only if received damaged or expired.

3. How to Request a Return

You can initiate a return through the following simple steps:

1. Visit your Track Orders page or contact our customer support desk.
2. Provide your Order ID and photo/video proof showing the issue with the delivered item.
3. Our dispatch team will schedule a free reverse pickup from your doorstep within 24-48 business hours.

4. Refund Processing Time

Once the returned parcel reaches our verification hub and passes inspection:

• UPI & NetBanking Refunds: Processed within 24 to 48 hours directly to the original payment source.
• Credit & Debit Cards: Settled by the banking network within 5 to 7 business days.
• Wallet & Member Payouts: Credited instantly to your Qwikzee internal wallet balance.

5. Customer Support & Assistance

For any return or refund assistance, our dedicated help desk is available from Monday to Saturday, 9:00 AM – 9:00 PM. Contact us via WhatsApp, phone, or email as listed in our contact section.